24/7 AI Freshers Walk-In Drive for International Voice Process in Hyderabad – Complete Guide

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Table of Contents

  1. Company Overview: 24/7 AI
  2. Job Description & Responsibilities
  3. Eligibility Criteria
  4. Required Skills
  5. Walk-In Process Details
  6. Interview Rounds
  7. Training & Probation Period
  8. Salary & Benefits
  9. Career Growth Opportunities
  10. Work Environment & Culture
  11. Why Choose This Role?
  12. Preparation Tips
  13. Common Interview Questions
  14. What to Bring to Walk-In
  15. FAQs
  16. Conclusion & Next Steps

1. Company Overview: 24/7 AI

24/7 AI is a leading customer experience company specializing in AI-powered customer support solutions. With a strong presence in Hyderabad, the company serves global clients across industries like:
✔ E-commerce
✔ Banking & Finance
✔ Healthcare
✔ Travel & Hospitality

Key Highlights:
✅ 5000+ employees worldwide
✅ 24/7 operations supporting international clients
✅ AI-integrated processes for enhanced customer service

2. Job Description & Responsibilities

Position: International Voice Process Associate

Job Type: Full-time, Permanent

Location: Hyderabad (Gachibowli/HITEC City)

Key Responsibilities:

  • Handle inbound/outbound calls from international customers
  • Resolve customer queries related to orders, payments, technical issues
  • Maintain customer satisfaction through effective communication
  • Adhere to process guidelines and meet performance metrics
  • Document interactions in the CRM system

3. Eligibility Criteria

Educational Qualification:

✔ Any graduate (BA, B.Com, B.Sc, BBA, etc.)
✔ Freshers eligible (0-2 years experience)

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Age Limit: 18-28 years

Language Requirements:

✔ Fluent English (spoken & written)
✔ Neutral accent (no strong regional influence)

Technical Requirements:

✔ Basic computer knowledge (MS Office, email)
✔ Comfortable using CRM tools & call software

4. Required Skills

SkillWhy It Matters
CommunicationClear, professional interactions with global customers
Problem-SolvingQuickly resolve customer issues
PatienceHandle frustrated customers calmly
MultitaskingManage calls, CRM updates, and follow-ups
AdaptabilityWork in rotating shifts (including night shifts)

5. Walk-In Process Details

Walk-In Dates:

📅 Walkin Date: 3rd to 4th July 2025
⏰ Timings: 9:00 AM – 3:00 PM

Venue:

📍 24/7 AI Hyderabad Office
📌 Address: HITEC City, Hyderabad, Telangana

Documents to Carry:

  • Updated resume
  • ID proof (Aadhar/PAN)
  • Graduation marksheets
  • Passport-size photograph

6. Interview Rounds

Round 1: HR Screening

  • Duration: 10-15 minutes
  • Focus: Communication skills, confidence, basic eligibility

Round 2: Versant Test (Voice Assessment)

  • Format: Automated English fluency test
  • Key Areas: Pronunciation, grammar, sentence formation

Round 3: Operations Interview

  • Duration: 20-30 minutes
  • Focus: Customer handling scenarios, problem-solving
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Round 4: Final HR Discussion

  • Topics: Shift flexibility, salary expectations, joining date

7. Training & Probation Period

Training Duration:

  • 3 weeks (Classroom + On-the-job training)

Topics Covered:

✔ Product/process knowledge
✔ Call handling techniques
✔ CRM software training
✔ Soft skills & accent neutralization

Probation Period:

  • 6 months (performance-based confirmation)

8. Salary & Benefits

Compensation Breakdown:

ComponentAmount (₹)
Base Salary18,000 – 22,000/month
IncentivesUp to ₹3,000/month
Night Shift Allowance₹2,000/month

Additional Benefits:

✅ Health insurance
✅ Paid leaves
✅ Performance bonuses
✅ Free cab service (for night shifts)

9. Career Growth Opportunities

Promotion Path:

  1. Associate → Senior Associate (6-12 months)
  2. Team Leader (1-2 years)
  3. Operations Manager (3+ years)

Upskilling Options:

✔ Internal certifications in customer experience
✔ Leadership training programs

10. Work Environment & Culture

Work Culture Highlights:

✅ Young & energetic team
✅ Regular team outings & events
✅ Employee recognition programs

Shift Timings:

  • Rotational shifts (24/7 operations)
  • 5 working days + 2 off days (not fixed weekends)

11. Why Choose This Role?

✔ Global exposure (interact with international customers)
✔ Career growth in customer experience domain
✔ Learn AI-powered customer support tools
✔ Ideal for freshers to start their corporate journey

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12. Preparation Tips

Before the Walk-In:

✔ Practice mock calls with friends
✔ Improve English fluency (watch English news/movies)
✔ Research 24/7 AI (company website, Glassdoor reviews)

During the Interview:

✔ Maintain eye contact & confident body language
✔ Answer in structured format (e.g., STAR method for situational questions)

13. Common Interview Questions

HR Round:

  1. “Tell me about yourself.”
  2. “Why do you want to work in a voice process?”
  3. “Are you comfortable with night shifts?”

Operations Round:

  1. “How would you handle an angry customer?”
  2. “A customer says they were charged twice. How do you resolve it?”

14. What to Bring to Walk-In

✅ Resume (2 copies)
✅ ID Proof (Aadhar, PAN, or Passport)
✅ Educational Documents (marksheets, degree)
✅ Passport Photo (2 copies)
✅ Pen & Notepad

15. FAQs

Q1. Is work from home available?

Ans: No, this is an on-site role.

Q2. What’s the notice period during probation?

Ans: 15 days.

Q3. Are there any bond requirements?

Ans: No employment bond.

16. Conclusion & Next Steps

Action Plan:

  1. Prepare documents (resume, ID proof)
  2. Practice mock interviews
  3. Visit the walk-in venue early (by 9 AM)

Final Tip: Dress professionally (formal shirt/trousers or business casuals).

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