Tech Mahindra Walk-in Drive for Customer Care Executives in Hyderabad

Table of Contents

1. Introduction to Tech Mahindra
2. Overview of Customer Care Executive Role
3. Eligibility Criteria for Freshers (0-1 Year Experience)
4. Job Responsibilities of a Customer Care Executive
5. Step-by-Step Walk-in Recruitment Process
6. How to Apply for Tech Mahindra Walk-in Drive
7. Selection Process: Aptitude Test, HR Interview, and More
8. Interview Preparation Tips for Customer Support Roles
9. Salary, Incentives, and Benefits at Tech Mahindra
10. Career Growth & Learning Opportunities
11. Work Culture & Employee Benefits
12. Why Choose Tech Mahindra as a Fresher?
13. FAQs on Tech Mahindra Walk-in Drive
14. Conclusion

1. Introduction to Tech Mahindra

Tech Mahindra is a leading global IT and business process outsourcing (BPO) company, part of the Mahindra Group. With a strong presence in Hyderabad, it offers various customer support, technical support, and backend operations roles for freshers and experienced professionals.

Key Highlights of Tech Mahindra:

✔ Global Presence: Operations in 90+ countries.
✔ Diverse Clientele: Serves telecom, healthcare, banking, and retail sectors.
✔ Focus on Digital Transformation: Uses AI, automation, and cloud solutions.

2. Overview of Customer Care Executive Role

Tech Mahindra frequently conducts walk-in drives in Hyderabad for Customer Care Executives.

Job Details:

• Role: Customer Care Executive (Voice & Non-Voice Process).
• Experience Required: 0-1 year (Freshers eligible).
• Job Location: Hyderabad (Multiple offices – Gachibowli, HITEC City).
• Work Mode: Work from Office (Hybrid in some cases).

3. Eligibility Criteria for Freshers (0-1 Year Experience)

Educational Qualification:

• Minimum Qualification: Any Graduate (B.A, B.Com, B.Sc, BBA, etc.).
• Preferred Degrees: B.Com, BBA, B.Sc (IT/CS), BCA.
• Percentage Criteria: 50%+ in graduation (relaxable for some roles).

Skills Required:

✔ Excellent Communication (English + Regional Language preferred).
✔ Basic Computer Knowledge (MS Office, Email Handling).
✔ Customer Handling & Problem-Solving Skills.

4. Job Responsibilities of a Customer Care Executive

Voice Process Roles:

• Handling inbound/outbound customer calls.
• Resolving queries related to billing, technical issues, and service requests.
• Maintaining customer satisfaction through effective communication.

Non-Voice Process Roles:

• Email and chat support.
• Data entry and backend processing.
• Handling customer complaints via ticketing systems.

5. Step-by-Step Walk-in Recruitment Process

Tech Mahindra follows a walk-in interview process for freshers:

Step 1: Check Walk-in Dates & Venue

• Visit Tech Mahindra Careers 
• Look for “Walk-in Drive for Customer Care Executives – Hyderabad”.
• Walkin Date: 20th to 25th June 2025 (Monday to Saturday)
• Walkin Time: 9.30 AM to 3.00 PM

Step 2: Carry Required Documents

• Updated Resume
• ID Proof (Aadhar, PAN, Passport)
• Graduation Marksheets & Certificates

Step 3: Attend Walk-in Interview

• Aptitude Test (Basic English, Logical Reasoning).
• HR Interview (Communication & Situational Questions).
• Final Selection & Offer Letter.

6. How to Apply for Tech Mahindra Walk-in Drive

1. Visit Official Website: Tech Mahindra Careers.
2. Search for “Hyderabad Walk-in Drives”.
3. Register Online (If Required).
4. Walk in on the Scheduled Date with Documents.

7. Selection Process: Aptitude Test & Interviews

A) Written Test (Aptitude & Reasoning)

• English Grammar & Comprehension.
• Basic Mathematics (Percentage, Profit & Loss).
• Logical Puzzles & Data Interpretation.

B) HR Interview Questions

✔ Tell me about yourself.
✔ Why do you want to join Tech Mahindra?
✔ How will you handle an angry customer?

8. Interview Preparation Tips

✔ Practice Mock Calls (Customer Service Scenarios).
✔ Improve Fluency in English & Regional Language.
✔ Dress Professionally (Formals Preferred).

9. Salary, Incentives, and Benefits

• Starting Salary: ₹1.8 LPA – ₹2.5 LPA (Including incentives).
• Shift Allowances: Extra pay for night shifts.
• Benefits: Health insurance, PF, performance bonuses.

10. Career Growth & Learning Opportunities

• Promotions: Agent → Team Leader → Operations Manager.
• Upskilling: Free certifications in customer service & IT skills.

11. Work Culture & Employee Benefits

✅ Hybrid Work Options (For some roles).
✅ Employee Engagement Activities.
✅ Stress-free Environment with Good Training.

12. Why Choose Tech Mahindra as a Fresher?

✔ Reputed Brand in BPO/IT Sector.
✔ Job Stability & Growth Opportunities.
✔ Good Work-Life Balance.

13. FAQs on Tech Mahindra Walk-in Drive

Q1. Can freshers apply for Tech Mahindra Walk-in?

Ans: Yes, 0-1 year experience candidates are eligible.

Q2. What is the salary for a Customer Care Executive?

Ans: Around ₹1.8 – ₹2.5 LPA + incentives.

Q3. Is Tech Mahindra good for a long-term career?

Ans: Yes, it offers promotions and skill development programs.

14. Conclusion

Tech Mahindra’s walk-in drive for Customer Care Executives in Hyderabad is a great opportunity for freshers to start their careers in the BPO/IT sector. With a structured selection process, good salary, and career growth, it remains a top choice for graduates.

Prepare well, dress professionally, and attend the walk-in to secure your job!